Refund Policy
Refund Policy for www.sweet16.shop
Last Updated: 2024
Thank you for shopping at Sweet-16. We want to ensure your satisfaction with our delightful sweets. Please review our refund policy to understand how we handle returns and refunds.
- Returns
1.1 Eligibility:
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Perishable goods, such as our sweets, are exempt from being returned.
1.2 Damaged or Incorrect Items:
- In the rare event that your order arrives damaged or you receive the wrong items, please contact us within 1 days of receiving your order.
- Provide clear photos of the damaged items and the packaging for our assessment.
- Refunds
2.1 Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
2.2 Refund Amount:
- Refunds will only be issued for the cost of the product. Shipping and handling fees are non-refundable.
- Exchanges
3.1 Exchanges:
- We do not offer exchanges at this time. If you received a damaged or incorrect item, please follow the returns process outlined in section 1.
- Cancellations
4.1 Cancellation Policy:
- Orders cannot be canceled once they have been processed and shipped. Please review your order carefully before confirming your purchase.
- Contact Us
If you have any questions or concerns about our refund policy, please contact our customer support at sales@sweet16.shop.
- Non-Refundable Items
Perishable goods, such as our sweets, are non-refundable. We cannot accept returns or issue refunds for these items due to their nature.
By placing an order with Sweet-16, you agree to the terms outlined in this refund policy.
Thank you for choosing Sweet-16! We appreciate your support and hope you enjoy our delicious sweets.